Refund policy

 FRILISH — Refund, Return & Cancellation Policy

Last updated: August 22, 2026

Order Cancellation

You may cancel your order **within 24 hours** of placing it, free of charge, for a full refund.

- To cancel, contact us at **hello@frilish.com** with your order number as soon as possible.
- Cancellation requests received after 24 hours cannot be guaranteed, as the order may already be processed or shipped. In that case, our standard Return Policy below applies instead.
- Approved cancellations are refunded to your original payment method within **5–7 business days**.

Returns

We accept returns within *14 days* of the delivery date.

Eligibility
- Items must be unopened, unused, and in their original packaging (sealed box of 30 sachets).
- Due to the consumable nature of FRILISH, opened or used sachets/boxes cannot be returned, unless the product is defective or damaged on arrival.
- Proof of purchase (order number or receipt) is required.

How to start a return
1. Email **hello@frilish.com** within 14 days of delivery with your order number and reason for return.
2. We'll confirm eligibility and provide return instructions (and a return address).
3. Ship the item back in its original packaging.

Return shipping costs
- If the return is due to our error (wrong item, defective, or damaged product), we cover return shipping.
- If the return is for any other reason (change of mind, etc.), return shipping is the customer's responsibility.
[Confirm this split reflects what you want — happy to adjust.]

 Refunds

- Once your return is received and inspected, we'll notify you of approval or rejection.
- Approved refunds are issued to your *original payment method* within *5–7 business days*
- Original shipping fees are non-refundable, except where the return is due to our error.

Damaged, Defective, or Incorrect Items

If your FRILISH order arrives damaged, defective, or incorrect, contact us within **48 hours of delivery** at hello@frilish.com with your order number and a photo of the issue. We'll arrange a free replacement or full refund, including shipping costs.

 Non-Returnable Items

- Opened or partially used boxes/sachets (unless defective)
- Sale or clearance items marked as final sale *[if applicable]*
- Gift cards

 Contact Us

Questions about a cancellation, return, or refund? Reach us at:
Email:** hello@frilish.com
Response time: within [1–2] business days